SHIPPING POLICY

Shipping Policy

Last updated: May 4, 2026

PlantSonics ships from our US warehouse to customers across the 50 US states and Washington, DC. This page explains how we handle order processing, delivery, and any issues that come up along the way.

Where We Ship

We currently ship to all 50 US states and Washington, DC.

If you’re located in a US territory (Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, or American Samoa), or if you have a military APO/FPO address, please email us at info@plantsonics.com before placing your order. We may be able to arrange shipping with a custom quote.

We do not ship to international addresses outside the United States at this time.

Order Processing

Most orders are packed and shipped within 1–2 business days of receipt. Orders placed on weekends or US holidays are processed the next business day. As soon as your order ships, you’ll receive a confirmation email with a tracking number so you can follow it the rest of the way.

Delivery Times

Once shipped, delivery times depend on your destination:

Continental US: typically, 3–5 business days.
Alaska and Hawaii: typically, 5–10 business days, depending on carrier and destination.

Tracking will give you the most accurate estimate for your specific address. We use USPS and UPSfor most shipments and select the best option based on package size and destination.

Shipping Costs

Shipping costs are a flat rate charge per order. $15.00 for standard shipping and $30 for expedited shipping.

Tracking Your Order

After your order ships, the confirmation email contains a tracking link you can click at any time. It can take 24–48 hours for the carrier to update tracking information after a package is picked up. If you don’t see the email within 2 business days of placing your order, check your spam folder — and if it’s not there, email us at info@plantsonics.com and we’ll resend it.

Lost, Delayed, or Damaged Shipments

Once a package leaves our warehouse, it’s in the carrier’s hands. Most deliveries go smoothly — but occasionally a package is delayed, marked as delivered but not received, or arrives damaged. Here’s how we handle each:

Delayed in transit. If your tracking hasn’t updated in several days or your package is significantly past its estimated delivery date, email us. We’ll contact the carrier and help track it down.

Marked as delivered but not received. First, check around your delivery location, with neighbors, and with anyone else at your address. Most “missing” packages turn up within 24 hours. If it doesn’t, email us right away — the sooner we know, the more we can do. We may ask you to file a report with the carrier or with local authorities.

Arrived damaged. If your package arrives with visible damage to the box or device, take a photo before unpacking further, if possible, then email us. We’ll send a replacement and provide a prepaid return label for the damaged item. See our Return Policy for full details.

Address Accuracy

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we’ll email you to confirm the correct address before reshipping. The cost of reshipping in this case is the customer’s responsibility.

If you spot an address error after placing your order, email us immediately at info@plantsonics.com. If your order hasn’t shipped yet, we can usually correct it. Once a package is in transit, we can’t change the destination.